Refund Policy

Last updated: 18 October 2026

Every order on Reachism is covered by our 30-day money-back guarantee. This page explains how to ask for a refund, how long each step takes, and where the money goes.

At a glance

• When you can ask: a refund request can be submitted within 30 days of the date of purchase.
• How fast we review it: we review every refund request within 3 business days of receiving it.
• How fast we pay it: an approved refund is issued within 5 to 10 business days of approval.
• Where the money goes: a refund is always made to the same payment details / account from which the payment was originally made — never to a different card, account, wallet or person.

What the guarantee covers

You can ask for your money back, within 30 days of purchase, if:

• your order was not delivered, or was only partly delivered;
• what was delivered is not what the package described;
• something went wrong on our side (for example, we delivered to the wrong link); or
• you are simply not satisfied with the result.

If only part of an order is affected, we will usually offer to complete or refill it first, because that is often what people want. The choice is yours: if you would rather have a refund for the affected part, or for the whole order, tell us and we will process it under this policy.

Packages that include a refill period keep that refill on top of this guarantee — asking for a refill does not use up your right to a refund within the 30 days.

Duplicate payments

If you were charged more than once for the same order — for example because you pressed Pay twice, went back and paid again, or paid by two different methods — every duplicate payment is refunded in full. It does not matter whether the order was delivered: you only ever pay once for it.

Duplicate payments are not limited to the 30-day window, and we refund them as soon as we spot them, even if you have not asked. If you notice one first, send us the order number and we will review it and pay it back within the times below.

Technical problems

Sometimes a payment goes through but something on our side does not: the order still shows as unpaid, no confirmation email arrives, the checkout shows an error after you were charged, or you cannot open your order or your account. If that happens:

• You are not charged for anything you did not receive. We either complete the order you paid for or refund it in full — the choice is yours.
• A problem on our side never shortens your time to ask. If a technical issue stopped you from contacting us, reaching your order or seeing that something was wrong, the 30 days are counted from when you could reach us again.
• You do not need to prove the fault. Tell us roughly when you paid and how much; we check it against our payment records.

What is not covered

• Requests made after 30 days. The guarantee runs for 30 days from the date of purchase — except for duplicate payments and the technical problems described above.
• Orders that were already refunded or disputed. If a payment has been refunded, or reversed by your bank or card issuer through a chargeback or dispute, it cannot be refunded a second time. Please contact us first — it is almost always faster than a dispute.
• Orders that cost nothing. Free trials, and orders fully covered by a discount code, involve no payment, so there is nothing to refund.

If we could not deliver because the link you gave us was wrong, private, removed or changed during delivery, we will ask you for a working link. If you would rather not continue, the undelivered part of the order is refunded.

How to request a refund

1. Find your order number (it starts with REA-). It is in your confirmation email and on the order tracking page.
2. Contact us through the contact page or by email at [email protected], from the email address you used for the order.
3. Tell us the order number and, briefly, what went wrong. A screenshot helps but is not required.

We never ask for your social media password, and we will never ask for your full card number.

Timelines

We email you our decision as soon as the review is complete. Once a refund has been issued, your bank, card issuer or wallet may need a few more days to show it on your statement; that part is outside our control, but we will give you the refund reference so you can follow it up.

How the refund is paid

Refunds are made only to the same payment details or account the payment was originally made from:

• Card, Apple Pay or Google Pay — back to the same card, through our card processor.
• Cryptocurrency — in the same cryptocurrency, to the wallet address the payment was sent from, for the amount you paid.
• UPI — to the same UPI ID / bank account the transfer came from.
• Any other method — back through that same method and account.

We refund the amount you actually paid for the order (after any discount), in the currency you were charged in. We cannot send a refund to a different card, bank account, wallet or person, and we cannot pay refunds in cash or as a transfer to a third party.

Your rights

This policy adds to your rights; it does not take any away. Nothing in it limits a right to a refund, repair or other remedy that you have under the consumer law of the country where you live, and if that law gives you a longer period or a better outcome, that law applies.

Questions

If anything here is unclear, or a refund has not arrived within the times above, contact us — our support team is available 24/7. This policy is part of our Terms of Service.